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Privacy policy

Privacy notice for agents

 

1. General
The responsible handling of personal data is of particular importance to us and is a matter of course. If we receive personal data from you, we use or process it in compliance with the applicable national and European data protection regulations. The EU General Data Protection Regulation (GDPR), which came into force on 25 May 2018, is intended to ensure the uniform protection of personal data within the EU as a whole. Personal data in this sense is all information that is or can be related to your person. The following data protection information provides you with an overview of how we process your personal data and your rights under data protection law.

 

2. Responsible body and data protection officer

 

Responsible body is:
OnSite ImmoAgent GmbH
c/o Berlin Hyp AG
Budapester Strasse. 1
10787 Berlin
E-mail: service@onsite-immoagent.de

 

You can reach our data protection officer at:
OnSite ImmoAgent GmbH
c/o Berlin Hyp AG
Data Protection Officer
BudapesterStraße 1
10787 Berlin
E-mail: service@onsite-immoagent.de

 

We process your personal data exclusively to offer the following functionalities of the App and to manage your orders.
This includes the following processing activities, which are described in detail below:

  • Operation of the app
  • Inclusion in our nationwide agent network, as well as the optional import function from your existing Google account or Facebook account
  • Administration and order management of your agent activity
  • Contacting our service team
  • Use of additional functionalities of the app on your end device, such as microphone, camera and push messages.

 App operation

When operating the app, the following personal data is processed:

  • IP address
  • Device identifier of your end device (e.g. UDID – Unique Device Identifier)
  • Device information (e.g. device type or iOS version)
  • Geoposition (optional) of your end device

This data is anonymised before it is stored. This information is analysed for statistical purposes and in case there are technical problems. We do not reveal the identity of individual users for this purpose.

Inclusion in our nationwide agent pool

The following personal data are processed in detail for the registration:

  • Personal data (first and last name*, age, gender*)
  • Communication data (telephone number* and e-mail
    address*)
  • Address data (postcode* and city*)
  • Agent data (order perimeter and experience)

If you have a Google account or Facebook account, you can import the data marked with * above, provided that this data is stored there. For this purpose, the following data will also be transmitted to the service provider:
– Authentication token when using Google or Facebook login

Administration and order management of your agent activity

The following data are processed for the administration of the orders:

  • Written answers and photos within the visit questionnaires
  • Number of accepted / completed ordersTime stamp (last login)
  • Log data (date / time stamp last login, actions performed)
  • Other data, e.g. the contents of emails, invoices and other documents outside the app.

Use of additional functionalities of the app on your end device

Depending on the selected functionality, the app accesses the following functions of your mobile device

  • Microphone and speech recognition (collection of speech and conversion into text)
  • Camera and photo library (take or upload order photos)
  • GPS receiver (collection of your position to determine the distance to orders)
  • Push messages (active sending of information and orders to your device).

Access to functionalities of your mobile terminal is only granted if you yourself initiate it, for example by activating voice recognition to make an entry or by recording your location to have the distance to an order displayed.

You can change the access of the app in the settings of your mobile device for the various functions at any time. To do this, go to the settings of the end device and then to the app settings.

When switched off, you can no longer fully use the corresponding functionalities for the ImmoAgent app. You will be asked during registration and, if applicable, during further use whether you wish to allow access.

Purpose and legal basis of the processing

We use data that you provide to us in the context of your orders for the fulfilment of our contractual obligations towards you and our customers pursuant to Article 6 (1) lit. b DSGVO.

If you use the option to import your data from your Google account or Facebook account, this is done on the basis of consent pursuant to Article 6 (1) a DSGVO.

If service providers are used on behalf of the operation, maintenance and/or support activities, this is done in accordance with Article 28 of the GDPR.

Recipients and categories of recipients

We use service providers as processors for the provision of the app. We ensure that these service providers are carefully selected, continuously monitored and contractually bound in accordance with data protection requirements. We only use service providers in third countries if they have committed to following appropriate data protection standards when processing your personal data.

The following service providers are used to operate the app

  • Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (All data is processed in Microsoft Azure Germany. The IT service provider T-Systems International GmbH (T-Systems International GmbH, Hahnstraße 43d, 60528 Frankfurt am Main) is used as data trustee. This means that Microsoft Inc. itself does not have access to the data. Further information can be found under the following link.)
  • etventure GmbH, Ackerstraße 14-15, 10115 Berlin (The service provider supports the data controller in the context of maintenance and support activities and has insight into personal data of the data controller).

When registering as an agent in the app, you can import
your profile data from your Facebook profile or your Google account. In doing so, the respective service provider learns that you are using our app.

In the process, your login data is transmitted to the respective company and the data is imported from your account into our database via an interface.

  • Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA
  • Google LLC, Amphitheatre Parkway, Mountain View, CA 94043, USA

Transfer of your data to a third country or international organisation including the guarantees of processing

Your login data for using the import function will be transferred to Facebook Inc. or Google LLC. in a third country based on your consent pursuant to Article 49(1)(b) DSGVO. The respective data protection guidelines of the service providers apply.

Duration of processing

Insofar as necessary, we process your personal data for the duration of our business relationship, which also includes, for example, the initiation and execution of a contract. In addition, we are subject to various storage and documentation obligations, which result from the German Commercial Code (HGB) and the German Fiscal Code (AO), among other things. The retention and documentation periods specified there are generally six to ten years.

Data subjects’ rights

You have various rights when dealing with your personal data, such as the right to information about the data we have stored about you or the right to correction, restriction of processing, the right to data portability, the right to object or deletion of your data.

If you have any questions regarding the assertion of your rights, please contact our service team in writing at the following e-mail address: service@onsite-immoagent.de.

Upon request and under the conditions of Art. 17 DSGVO, your data will be deleted unless we are entitled or obliged to further use it.

Under the conditions of Art. 18 of the GDPR or if deletion is not possible, you can demand that data processing be restricted. Right to data transfer: regulated in Art. 20 DSGVO. Upon request, we will make your stored data available to you in accordance with Art. 20 DSGVO.

If the processing of the data is based on consent pursuant to Art. 6 para. 1 lit. a, this consent can be revoked at any time with effect for the future.

You have the right to lodge a complaint with the following supervisory authority if you believe that our processing of your personal data violates the applicable data protection laws: Berlin Commissioner for Data Protection and Freedom of Information, An der Urania 4-10, 10787 Berlin.

Consequences of non-provision

Within the scope of our business relationship, you only have to provide those personal data that are necessary for the establishment, execution and termination of a business relationship or that we are legally obliged to collect. Without this data, we will usually have to refuse to conclude the contract or execute the order or will no longer be able to perform an existing contract and may have to terminate it.

Automated decision / profiling

You can activate the sending of so-called push messages in the settings. You will then always receive a push message when new orders are available in your area. This is determined by the postcode you entered and your individually entered order radius. You can deactivate the sending of push messages in the settings of your mobile device at any time.

Encryption of the data

When transferring your personal data, this is done exclusively via an encrypted connection with our service provider.

Berlin, 10.08.2018

DATA PROTECTION WEBSITE

We are pleased that you are using the “OnSite-ImmoAgent” and thank you for your interest! With this privacy policy, we inform you how, to what extent and for what purposes we collect, process and use personal data when you use the ImmoAgent app. We take the protection of your personal data very seriously. Your personal data (e.g. name, address, email address) will only be processed by us in accordance with the provisions of German data protection law and will only be collected, used and disclosed if this is permitted by law or you declare your consent. This website is provided by etventure GmbH (hereinafter also referred to as “etventure”, “we” or “us”).

1 Your data protection is important to us
We are pleased that you are using the “OnSite-ImmoAgent” and thank you for your interest! With this privacy policy, we inform you how, to what extent and for what purposes we collect, process and use personal data when you use the ImmoAgent app. We take the protection of your personal data very seriously. Your personal data (e.g. name, address, email address) will only be processed by us in accordance with the provisions of German data protection law and will only be collected, used and disclosed if this is permitted by law or you declare your consent.This website is provided by etventure GmbH (hereinafter also referred to as “etventure”, “we” or “us”).

1. Data controller within the meaning of Art. 4 No. 7 DSGVO
The person responsible for data processing within the meaning of Art. 4 No. 7 DSGVO is:
etventure GmbH, Ackerstraße 14-15
10115 Berlin

Phone: +49 0()30 – 208 986 668
E-mail: Info@etventure.com

2 Processing of personal data

2.1 General overview of processing activities and service providers
On our websites we offer services which are listed below:

Applications

You can apply to us online via our contact form. The data is processed exclusively for application purposes. In order to be able to offer these online services and to continuously optimise our website, we use the services of other service providers on our website. Data, including personal data, is sent to and used by the following service providers:

Analysis tools, remarketing and targeting

  • Cookie Consent
  • Google Analytics

Other service providers

  • Google Fonts
  • Webflow

The information obligations pursuant to Art. 13 DSGVO are described below or take place directly with the above-mentioned services.3. Operation of the website

3.1 Type and scope of the processing of personal data
The following information, which your browser automatically transmits to us, is processed when you visit our website:

  • Browser type/version
  • Operating system used
  • Name of the previously visited website IP address / host name of your computer
  • Date and time of the server request

3.2 Purposes and legal basis of the processing of personal data
The processing of your personal data is carried out by the controller for the following purposes in accordance with the following legal bases:

Enabling the use of the website (Legitimate interest: Presentation of the service portfolio of the responsible party and possibility of easy contact by members and interested parties).

Ensuring the proper operation of the website (compliance with legal obligations, i.e. security of processing pursuant to Art. 5(f) of the GDPR, such as defence against and detection of cyber-attacks).

3.3 Recipients or categories of recipients
Our website is technically operated by Microsoft Corporation – (Microsoft Azure), One Microsoft Way, Redmond, WA 98052-6399, USA), the data is stored in European data centres.

3.4 Duration of storage

The criterion for the duration of storage of personal data is the respective statutory retention periods. After expiry of these periods, the corresponding data is deleted if it is no longer required for the fulfilment or initiation of the contract.

3.5 Right to deletion, objection and correction

The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Therefore, the user has no right of deletion, objection or correction.

4 Use of cookies

4.1 Type and scope of processing of personal data

Our website uses cookies to provide you with a convenient and feature-rich online service and to verify your authorisation to use the range of services. Cookies are text files that contain information to identify returning visitors exclusively for the duration of their visit to the website. Cookies are stored on your computer’s hard drive and do not cause any harm there.

The cookies on the website contain personal data. Cookies save you from having to enter data several times, facilitate the transmission of specific content and help us to identify particularly popular areas of our website. They thus enable us to continuously improve the structure and content of our website.

The following cookies are stored on your terminal device:

Google AnalyticsName
: _ga&_gidFunction
/ Purpose: “_ga” & “_gid” Cookies are needed to distinguish usersDuration: 2
years / 1 day

Google AnalyticsName
: _gat & _dc_gtm_[xxxxx]
Function / Purpose: “_gat” throttling the request rate, “_dc_gtm_[xxxxx]” when the Google Analytics is used via the Google Tag Manager.
Duration: 1 minute

Crazy EggName
: _ceg.s, _ceg.u, ceirFunction
/ Purpose: To track visitors & visitor sessions using heat, scroll & clickmaps to analyse user behaviour.
Duration: 3 months

4.2 Purposes and legal basis of the processing of personal data

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 (1) lit. f DSGVO (Legitimate interest: Analysis of your surfing behaviour to optimise our website).

The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 para. 1 lit. a DSGVO if the user has consented to this. In this case, we ask for your consent before setting the cookie on the website.

4.3 Duration of storage, possibility of objection and removal

Cookies are stored on the user’s computer and transmitted from it to our site. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

This is how you as a user can delete cookies:

Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=de

Safari: https://support.apple.com/kb/ph21411?locale=de_DE

Edge: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Internet Explorer: https://support.microsoft.com/de-de/help/278835/how-to-delete-cookie-files-in-internet-explorer 

5 Services

5.1 Applications

5.1.1 Type and scope of processing of personal data

For the application via our job portal, a form is provided in which data relevant to the application must be entered.

These include:

  • E-mail address (mandatory field)
  • Personal data such as name, title (mandatory field)
  • IP address of the calling computer
  • Telephone number
  • Postcode and city
  • Date and time of registration

5.1.2 Purposes and legal basis of the processing of personal data

The entry of their own personal data enables applicants to submit their application data and online to us. The data is processed exclusively for application purposes. The data is then stored in our talent pool with the purpose of contacting you in case of suitable assignments. The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO (consent). The processing of the IP address and the time of registration is based on Art. 5 (2) DSGVO (accountability / proof of consent).

5.1.3 Duration of storage

The data will be stored until the application process is completed. If the applicant has consented to be included in the talent pool, his/her application data will be deleted after a further 6 months, unless an extension is requested.

5.1.4 Right to deletion, objection and correction

You have the right to request information from us at any time about the data we have stored about you, as well as its origin, recipients or categories of recipients to whom this data is passed on and the purpose of the storage. You can object to the
use of your data for the aforementioned purposes at any time with effect for the future, without incurring any costs other than the transmission costs according to the basic rates. Please send all requests for information or objections to data processing to us by e-mail.

5.1.5 Consequences of non-provision

Unfortunately, we cannot consider any application from you without your application documents.

6 Analysis tools, remarketing and targeting

6.1 Google Analytics

6.1.1 Type and scope of processing of personal data

We use the Google Analytics component (with anonymisation function) on this website. Google Analytics is a web analysis service. Web analysis is the collection, compilation and evaluation of data about the behaviour of visitors to websites. A web analysis service collects, among other things, data about the website from which a data subject has accessed a website (so-called referrer), which sub-pages of the website have been accessed or how often and for how long a sub-page has been viewed.We use the add-on “_gat._anonymizeIp” for web analysis via Google Analytics. By means of this add-on, the IP address of your internet connection is shortened and anonymised by Google if access to our website is from a member state of the European Union or from another state party to the Agreement on the European Economic Area.

6.1.2 Purpose and legal basis of processing

The processing of your personal data enables us to analyse your surfing behaviour. By evaluating the data obtained, we are able to compile information on the use of the individual components of our website. This helps us to continuously improve our website and its user-friendliness. These purposes are also our legitimate interest in processing the data according to Art. 6 para. 1 lit. f DSGVO. By anonymising the IP address, your interest in the protection of your personal data is sufficiently taken into account.

6.1.3 Recipients or categories of recipients

The operating company of the Google Analytics component is Google LLC, 1600 AmphitheatreParkway Mountain View, CA 94043, USA.

6.1.4 Storage period and, if applicable, criteria for determining the storage period.
Data is deleted as soon as it is no longer needed for our recording purposes. Due to long sales processes and a customer journey lasting up to 2 years, we retain our data for 26 months.

6.1.5 Transfers to a third country and existence of the adequacy decision
Personal data is transferred to a third country. Google LLC is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law pursuant to Art. 45 DSGVO (link).

6.1.6 Right to deletion, objection and correction

You can prevent the setting of cookies by our website at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on your information technology system. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs. Furthermore, you have the option of objecting to and preventing the collection of data generated by Google Analytics and related to the use of this website as well as the processing of this data by Google.To do this, you must download and install a browser add-on under the link https://tools.google.com/dlpage/gaoptout. This browser add-on informs Google Analytics via JavaScript that no data and information on visits to Internet pages may be transmitted to Google Analytics. The installation of the browser add-on is considered by Google as an objection. If your information technology system is deleted, formatted or reinstalled at a later date, the browser add-on must be reinstalled in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or another person within his or her control, it will be possible to reinstall or reactivate the browser add-on.

Further information and the applicable Google privacy policy can be found at https://www.google.de/intl/de/policies/privacy/ and at http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail under this link https://www.google.com/intl/de_de/analytics/.

7 Other service providers

7.1 Webflow

To provide our web presence and store data, we use Webflow, a service of Webflow INc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA, is used to
provide our website and store data. , 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA.customer data may be transmitted (depending on your entries).

Type and scope of the processing of personal and usage-related data

The following personal data may be forwarded (depending on your entries):

  • Surname
  • First name
  • E-mail address
  • Telephone number
  • Address (street, house number, postcode)

7.1.1 Purpose and legal basis of the processing of personal data
Webflow is used to provide the website and to manage the data entered by users (CMS).

Your data will be used exclusively for the preparation of offers and the provision of services. The legal basis for the processing of data by the user is Art. 6 para. 1 lit. a DSGVO (consent). The processing of the time of the request is based on Art. 5 (2) DSGVO (accountability / proof of consent).

7.1.2 Transfer of your data to a third country or international organisation
For storage purposes, your personal data is transferred to our service provider Webflow (Webflow Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA). Webflow is currently in the process of certification for the US-EU data protection agreement “Privacy Shield” and thus undertakes to comply with the EU data protection regulations. See: https://webflow.com/legal/eu-privacy-policy

Further information on data protection at Webflow can be found at https://webflow.com/legal/cookie-policy & https://webflow.com/legal/privacy .

7.1.3 Recipients or categories of recipients
We use the service Webflow (Webflow Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA) to
send & collect user data for our service process. When you request a quote, the data provided during registration is transferred to Webflow and processed there. You can object to the storage at any time, have your data deleted or request information about your data.

7.1.4 Duration of storage
The length of the data storage period depends on your order status. If you only request a quotation, we will store your data for a period of 2 years. In the case of execution by us, the period is extended to up to 15 years in order to be able to grant the full product warranty claims.

7.1.5 Right to deletion, objection and correction

You can object to the storage, have your data deleted or request information about your data at any time.

7.1.6 Right to deletion or restriction according to Art. 17 and 18 DSGVOUpon
request and under the conditions of Art. 17 DSGVO, your data will be deleted unless we are entitled to further use it.

Under the conditions of Art. 18 DSGVO or if deletion is not possible, you can demand that data processing be restricted.Right to data transfer: regulated in Art. 20 DSGVOOn request, we will make your stored data available to you.

7.1.7 Right to object according to Art. 21 DSGVO and to revoke according to Art. 13. DSGVOIf
the processing of the data is based
on consent according to Art. 6 para. 1 lit. a, this consent can be revoked at any time.

If we process your data on the basis of our legitimate interest, you can object to the processing in accordance with Art. 21 of the GDPR.

7.1.8 Consequences of failure to provideWithout
this information, we are unfortunately unable to provide our services or offers for a future service.Existence of automated decision making including profiling        

Automated decision-making or profiling does not take place.

7.1 Google Fonts

7.1.1 Type and scope of processing of personal dataIn order to
display our content correctly and graphically appealing across browsers, we use script libraries and font libraries such as Google Webfonts (https://www.google.com/webfonts/)
on this website. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If the browser does not support Google Web Fonts or prevents access, content is displayed in a standard font. Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – although it is currently unclear whether and for what purposes – that the operators of such libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

You can find the opt-out at: https://adssettings.google.com/authenticated.

8 Data subject rights

You have various rights when dealing with your personal data, such as the right to information about the data we have stored about you or the right to correction, restriction of processing, the right to data portability, the right to object or deletion of your data. If you have any questions regarding the assertion of your rights, please contact our data protection officer in writing. To do so, use the postal address in the imprint (keyword “data protection officer”) or by e-mail at datenschutz@etventure.de.

9 Right to lodge a complaint with the supervisory authority

You have the right to lodge a complaint with the following supervisory authority if you believe that our processing of your personal data violates the applicable data protection laws: Berlin Commissioner for Data Protection and Freedom of Information, An der Urania 4-10, 10787 Berlin.

10 Links to other Internet sites

Our website contains links to other Internet sites. We have no influence on whether their operators comply with data protection regulations. Despite prior careful control of the content, we cannot accept any liability for external links to third-party content.

11 Validity and updating of the data protection statement

Due to the further development of our website or the implementation of new technologies, it may become necessary to change this data protection statement with effect for the future. We recommend that you take a look at the current data protection statement.

Even if this Privacy policy is translated into another language. Only the original German-language version of the Privacy policy is legally binding.